Refunds and Cancellations
Unconditional 30-day Money-Back Guarantee. Muzeview Research offers an unconditional 30-day money-back guarantee on our products and services.
Cancellation. After the initial 30-day period, a user may cancel his or her Muzeview Research subsciption for any reason. The user must request cancellation at the Muzeview Research Cancellation Page. The cancellation will become effective at the start of the next billing period.
Amounts Paid Are Not Refundable. Muzeview Research subscription plans are pre-paid. Plans are billed in advance on a term basis (monthly or annually) and are non-refundable. After the initial 30-day money-back guarantee period, there will be no refunds or credits for partial term service, partial term downgrade refunds, or refunds for terms unused with an open account. In order to treat everyone equally, no exceptions will be made.
Subscription Renewals. Your subscription will renew automatically, unless we terminate it or you notify us by telephone or e-mail (receipt of which must be confirmed by email reply from us) of your decision to terminate your subscription. For annual subscriptions, we will notify you of the pending renewal of your subscription at least 30 days prior to the date your subscription renews, except as otherwise required by law. You must cancel your subscription before it renews in order to avoid billing of subscription fees for the renewal term to your credit card.
Credit Card Expirations or Declines. Please note that allowing a credit card to expire will not automatically cancel your account as we maintain all of your account data, allow previously purchased content to be viewed and allow you access to your account. You will remain responsible for paying outstanding subscription costs, which will accrue to your account, until we receive a cancellation notice.
We will send notice to the email on record if a card is declined. We may also follow-up by phone or mail. We reserve the right to send delinquent accounts to a collection agency if they are not paid within 3 months.