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Managing the Matrix

January 3, 2007

Booz Allen has just published an interesting article “The Matrix Reloaded – The Multi-Axis Organization as Key to Competitive Advantage” which looks at how Consumer Packaged Goods businesses should manage the matrix of geography, brand/category and function. A lot of the analysis in the article is I believe just as relevant to managing the matrix [...]

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Trends in Professional Services: Architects Part 5

November 15, 2006

Here’s the final part of our interview with Cliff Moser Chief Innovation Officer: How different do you think the profession will be in ten years time? Cliff Moser:The practice of architect statistics are as follows: 130,000 Licensed Architects in U.S. 15,000 Architectural Firms $26 Billion in Annual Fees 30% Billings for Government 60% Billings for [...]

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Trends in Professional Services: Architects Part 4

November 15, 2006

This is part 4 of our interview with Cliff Moser   Chief Innovation Officer: What have been, or currently are, some of the most significant innovations (or innovators) in the architecture profession?   Cliff Moser: Construction Contracting delivery methods. Typically the profession has packaged its construction documents as Design-Bid-Build -the architect designs and documents the project, [...]

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Trends in Professional Services: Architects – Interview Part 3

November 15, 2006

This is part 3 of our interview  with Cliff Moser   Chief Innovation Officer: How are demographic and cultural trends – e.g. retiring boomers and Gen-Y impacting the profession?   Cliff Moser: At conferences I’ve heard that young professionals today are moving from job to job more frequently. Additionally, a smaller percentage of graduates are [...]

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Trends in Professional Services: Architects – Interview Part 2

November 15, 2006

Here’s part 2 of our interview with Cliff Moser   Chief Innovation Officer: How is technology impacting the profession?   Cliff Moser: The current technological trend is producing drawings through Building Information Modeling (BIM) computer files. For the last twenty years, design and construction drawings have been created using Computer Aided Drafting and Design (CADD) [...]

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Trends in Professional Services: Architects – Interview Part 1

November 15, 2006

Here’s part 1 of our interview  with Cliff Moser   Chief Innovation Officer: How is globalization impacting the profession?   Cliff Moser: One of the most talked about, the outsourcing of drafting services, has been occurring for some time now, but has not taken off as expected. Some US firms utilize their overseas offices to transfer [...]

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Trends in Professional Services: Architects

November 15, 2006

Today on Chief Innovation Officer we’re excited to launch the first of an occasional series of interviews with professionals from across the Professional Services space.  In each interview we’ll look to understand the trends and innovations impacting and shaping different professions.   Our first interview is with Cliff Moser, AIA, a Principal and Regional Technical [...]

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Innovation Agnostics

November 9, 2006

Bruce MacEwen, the brains behind the most excellent law firm blog Adam Smith Esq, makes a number of critical points about innovation (in the context of law firms, but applicable to other professional services firms and beyond). He highlights the need for lots of small ideas rather than “Big” ideas and the importance of failing [...]

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The Future of Auditing

November 8, 2006

The six largest international accounting and auditing organizations (BDO International, Deloitte, Ernst & Young, Grant Thornton International, KPMG & Pricewaterhousecoopers) have just published a report on the future of auditing.  The report entitled “Global Capital Markets and the Global Economy: A Vision From the CEOs of the International Audit Networks” addresses a number of key issues and [...]

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What's More Important – Your Experience or The Clients Experience?

November 8, 2006

Rob Millard (“The Adventure of Strategy” blog) points to an interview on Client Service Insights blog with Colleen Stewart of Southwest Airlines and highlights the critical importance of the client service experience. Southwest and JetBlue fly folks from A to B just like American and United – but the customer experience is different. It’s not [...]

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Blogging Your Financial Results

November 8, 2006

The discussion between Sun CEO Jonathan Schwartz and SEC Chairman Christopher Cox regarding the use of blogs (and RSS) for financial disclosures is fascinating on a number of fronts. First is simply the fact that it’s happening - that there is serious top level discussion about the use of blogs for financial disclosure.  It would probably have been [...]

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Professional Services Innovation

November 4, 2006

Stefan Lindegaard of INTRAP has an interesting post summarizing some of the conclusions from a recent workshop he held with David Maister which focused on innovation in Professional Services Firms. Lots of good points on both the need for innovation and the process/culture for innovation – several of which I touched on in an earlier [...]

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The Accounting Profession in 2011

November 3, 2006

WebCPA.com has an interesting set of ideas from various luminaries on where the accounting profession will be in 5 years time.   The demographics of retiring boomers and the cultural differences of Gen-Y make recruiting and retention probably the most commonly highlighted challenge.  Next probably comes concerns over standards and regulation.   A number of people expect [...]

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50%

November 3, 2006

From a Business Week Small Biz article on working with Gen Y: [Jay] Adelson [CEO of DIGG] believes that 50% of a manager’s time should be allocated to developing her staff. Yes, 50%. It sounds like a lot, but Adelson reasons, “If [managers] aren’t doing that, then the headcount is wrong, the budgeting process is wrong, [...]

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What Makes One Client Happy May Annoy Another

October 30, 2006

Today’s Wall Street Journal has an article (subscription may be required) in its “The Journal Report” section entitled “Good Service Gone Bad” which talks about the perils of over-zealous and rigidly programmed customer service.  I like the article’s sub-title “What makes one consumer happy may annoy another”.  For consumer focused businesses it can be a [...]

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