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The Future of Auditing

November 8, 2006

The six largest international accounting and auditing organizations (BDO International, Deloitte, Ernst & Young, Grant Thornton International, KPMG & Pricewaterhousecoopers) have just published a report on the future of auditing.  The report entitled “Global Capital Markets and the Global Economy: A Vision From the CEOs of the International Audit Networks” addresses a number of key issues and [...]

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What's More Important – Your Experience or The Clients Experience?

November 8, 2006

Rob Millard (“The Adventure of Strategy” blog) points to an interview on Client Service Insights blog with Colleen Stewart of Southwest Airlines and highlights the critical importance of the client service experience. Southwest and JetBlue fly folks from A to B just like American and United – but the customer experience is different. It’s not [...]

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Blogging Your Financial Results

November 8, 2006

The discussion between Sun CEO Jonathan Schwartz and SEC Chairman Christopher Cox regarding the use of blogs (and RSS) for financial disclosures is fascinating on a number of fronts. First is simply the fact that it’s happening - that there is serious top level discussion about the use of blogs for financial disclosure.  It would probably have been [...]

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Professional Services Innovation

November 4, 2006

Stefan Lindegaard of INTRAP has an interesting post summarizing some of the conclusions from a recent workshop he held with David Maister which focused on innovation in Professional Services Firms. Lots of good points on both the need for innovation and the process/culture for innovation – several of which I touched on in an earlier [...]

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The Accounting Profession in 2011

November 3, 2006

WebCPA.com has an interesting set of ideas from various luminaries on where the accounting profession will be in 5 years time.   The demographics of retiring boomers and the cultural differences of Gen-Y make recruiting and retention probably the most commonly highlighted challenge.  Next probably comes concerns over standards and regulation.   A number of people expect [...]

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50%

November 3, 2006

From a Business Week Small Biz article on working with Gen Y: [Jay] Adelson [CEO of DIGG] believes that 50% of a manager’s time should be allocated to developing her staff. Yes, 50%. It sounds like a lot, but Adelson reasons, “If [managers] aren’t doing that, then the headcount is wrong, the budgeting process is wrong, [...]

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What Makes One Client Happy May Annoy Another

October 30, 2006

Today’s Wall Street Journal has an article (subscription may be required) in its “The Journal Report” section entitled “Good Service Gone Bad” which talks about the perils of over-zealous and rigidly programmed customer service.  I like the article’s sub-title “What makes one consumer happy may annoy another”.  For consumer focused businesses it can be a [...]

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"Someone needs to give the CPA industry a big smack on the backside of the head!"

October 28, 2006

Thanks to Anne Stanton of The Norwich Group for saying in a blog post what you can’t always say in a Press Release! Technorati Tags : Accounting+Firms, Blogs, RSS, Podcasts

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Knowledge Based Firms and the Internet

October 27, 2006

Smart Economist has a Q&A with University of Chicago Professor Luigi Zingales on how the internet is impacting the physical boundaries of knowledge based firms.   As we discuss in our thought piece the Professional Services Innovation Imperative (pdf) technology (and globalization) have significant implications for Professional Services Firms   Technorati Tags : Professional+Services, Knowledge+Based+Firms

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Press Release: SOA Delivering Real Business Benefits According to Research by Muzeview & The SOA Monitor

October 25, 2006

Service Oriented Architecture should be a priority for executives across the business not just those in IT   NEW YORK, New York – October 24, 2006 – The adoption of Service Oriented Architecture (SOA) is delivering business benefits that reach well beyond the IT function according to a recent study by Muzeview, a research and [...]

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Muzenews: The Newsletter on Professional Services Innovation

October 12, 2006

You can read the first edition of our monthly newsletter Muzenews here – or download the pdf   Technorati Tags : Professional+services, Innovation, apple, lecg, ocean+tomo  

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Accounting Firms Slow To Embrace Web Technologies

October 10, 2006

Yesterday we issued a media release highlighting our research on the adoption of RSS, Podcasts, Blogs and Video by Accounting Firms.  You can read the details here:   http://www.muzeview.com/media.php?sec=media-2006-10-09-02   Technorati Tags : Accounting, Professional+Services, Innovation, Podcasts, RSS, Blogs

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