Today’s Wall Street Journal has an article (subscription may be required) in its “The Journal Report” section entitled “Good Service Gone Bad” which talks about the perils of over-zealous and rigidly programmed customer service. I like the article’s sub-title “What makes one consumer happy may annoy another”. For consumer focused businesses it can be a [...]
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Thanks to Anne Stanton of The Norwich Group for saying in a blog post what you can’t always say in a Press Release! Technorati Tags : Accounting+Firms, Blogs, RSS, Podcasts
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Smart Economist has a Q&A with University of Chicago Professor Luigi Zingales on how the internet is impacting the physical boundaries of knowledge based firms. As we discuss in our thought piece the Professional Services Innovation Imperative (pdf) technology (and globalization) have significant implications for Professional Services Firms Technorati Tags : Professional+Services, Knowledge+Based+Firms
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Service Oriented Architecture should be a priority for executives across the business not just those in IT NEW YORK, New York – October 24, 2006 – The adoption of Service Oriented Architecture (SOA) is delivering business benefits that reach well beyond the IT function according to a recent study by Muzeview, a research and [...]
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