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Post image for Thought Leadership Best Practices: #1 – Start With Market Intelligence

Common Practice #1 Publish thought leadership based on practitioner suggestions Best Practice #1 Develop thought leadership informed by market intelligence Have you ever encountered a situation where the decision to mobilize marketing resources, and spend significant marketing dollars on a thought leadership initiative has been based on nothing more than one individuals suggestion, idea (or [...]

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Post image for Real World Clients Are Looking For You In The Digital World

If you have ever wondered whether professional services buyers really use the web to help determine which firms and professionals to work with, then look no further than the  recent webcast from The Brand Research Company and Greenfield Belser on “Finding & Choosing Professionals on the Web” (you can watch a recording of the webcast [...]

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Post image for Thought Leadership Defined…..or not.

Tim Parker at The Bloom Group points out that Gartner have finally woken up to thought leadership – but have got the definition wrong: Gartner defines thought leadership as: “The giving—for free or at a nominal charge—of information or advice that a client will value so as to create awareness of the outcome that a [...]

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Post image for Social Media & Marketing ROI

Social Media is a hot topic in professional services marketing.  And ROI is a hot potato in marketing, period. Put the two together and you end up with burning questions like “What’s the ROI of Social Media?” Michelle Golden argues, skilfully, that it’s the wrong question.  You should focus on the ROI of marketing initiatives. [...]

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Thumbnail image for Web Presence Matters

Web Presence Matters

February 15, 2010

Our friends Burkey Belser and Sue Allison over at Greenfield Belser & The Brand Research Company will be presenting research results on how professional services buyers use the web to inform their decisions about which professional services firms to work with. If, like us, you think your firms web presence matters we’re sure this webinar [...]

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Thumbnail image for Teach Clients & Prospects to Hire You

Teach Clients & Prospects to Hire You

February 12, 2010

If an educated consumer is your best customer (as one New York retailer likes to say), Wilson Sonsini’s recent launch of its online CLE program (hat tip “Strategic Legal Technology“) is a clever move. Certainly making your clients look smart is something they are likely to thank you for.  Demonstrating your expertise in the process [...]

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Thumbnail image for “Now Starring…”. Professional Services Joins The Media Business

“Now Starring…”. Professional Services Joins The Media Business

January 10, 2010

Lawyers. Accountants. Consultants. They’re professionals. They’re smart. Their expertise is important, but their work is often done behind the scenes; helping clients make tough decisions and navigate complex issues. At least, until they woke up one morning and discovered they’re in the media business. Okay, they’re not polishing their dance routine for American Idol, or [...]

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Thumbnail image for Rising Health Care ….. Coverage

Rising Health Care ….. Coverage

January 10, 2010

We all know about rising Health Care costs, but that’s not the only aspect of Health Care on the rise as our chart above shows. Our PracticeView data shows the upward trend in discussion of Health Care policy issues by leading law, accounting and consulting firms during 2009. Of particular note is the increased participation [...]

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Thumbnail image for Chris Aitken Joins Muzeview Research

Chris Aitken Joins Muzeview Research

January 1, 2010

Muzeview Research, a leading provider of market and competitive intelligence to professional services firms, announced today that Christopher Aitken has joined the firm as a Partner. Aitken, a leading expert on professional service firms, will look to expand Muzeview’s product offerings and enhance the Firm’s capabilities to meet client needs.

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Thumbnail image for "Thought Leadership" Muddies the Water for Thought Leadership

"Thought Leadership" Muddies the Water for Thought Leadership

October 19, 2009

Chris Koch over at ITSMA (the IT Services Marketing Association) suggests that “Thought Leadership is Dead“. While I wouldn’t go that far (indeed many professional services firms are still producing high quality, research based content that would meet the standard of thought leadership) I certainly agree that the term “thought leadership” has been used and [...]

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Thumbnail image for “Page Not Found” – Is your website costing you client leads?

“Page Not Found” – Is your website costing you client leads?

June 2, 2009

We spend a lot of time on law firm and other leading professional services firms websites as part of our research activities. During our online travels we’ve noted some relatively basic issues from the “user” perspective that at best are putting firms in a bad light and at worst are losing those firms potentially high [...]

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Thumbnail image for It’s 10am. Do you know who’s talking to your clients?

It’s 10am. Do you know who’s talking to your clients?

May 27, 2009

It’s every professional’s nightmare, the frightening thought that your client is talking with a professional from an arch-rival firm. The last thing you want is some other attorney, consultant or CPA telling your clients (or your targets for that matter) just how their firm’s expertise, insights and services can help solve the client’s number one [...]

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Thumbnail image for Llesiant Partners with Muzeview to Provide One-Stop Access to the World's Best Management Thinking

Llesiant Partners with Muzeview to Provide One-Stop Access to the World's Best Management Thinking

May 26, 2009

Llesiant, the technology leader in on-demand executive intelligence, and Muzeview, a competitive intelligence and research firm for professional service companies, today announced they had joined forces to create the most extensive and easily-navigated knowledge base of thought leadership from top management experts, journalists, and commentators around the globe.

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Thumbnail image for Muzeview’s March 2009 Law Firm Web Presence Index™ shows law firms need to work to stay visible

Muzeview’s March 2009 Law Firm Web Presence Index™ shows law firms need to work to stay visible

April 29, 2009

Law firms need to keep on the ball with their Web visibility strategy, constantly finding ways to attract eyeballs to their Web sites, and to keep in the swim of discussions on blogs and social media sites. That’s the conclusion from Muzeview LLC, a competitive intelligence services provider based in Montana that works with professional services firms.

Muzeview released its March 2009 Muzeview Law Firm Web Presence Index™, ranking the AmLaw 100 law firms against one another according to the strength of their presence on the World Wide Web.

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Thumbnail image for West LegalEdcenter® Webcast – Beyond Client Satisfaction: How to Achieve Client Loyalty and Competitive Advantage

West LegalEdcenter® Webcast – Beyond Client Satisfaction: How to Achieve Client Loyalty and Competitive Advantage

April 15, 2009

Paul Gladen, President of Muzeview will be co-presenting with Ed Wertzberger, Managing Director of RevNew Group, on principles and practices that can move client relationships beyond client satisfaction to achieve client loyalty and competitive advantage.

Date/Time: April 15, 2009 at 9.30am PDT / 12.30pm EDT

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Thumbnail image for Muzeview’s February 2009 Law Firm Web Presence Index™ shows search engine positioning and site stickiness win the day

Muzeview’s February 2009 Law Firm Web Presence Index™ shows search engine positioning and site stickiness win the day

April 1, 2009

Muzeview Research LLC, a competitive intelligence services provider working with professional services firms, has released its February 2009 Muzeview Law Firm Web Presence Index™, ranking the AmLaw 100 law firms against one another according to the strength of their presence on the World Wide Web. The Index, which is updated monthly, once again shows a [...]

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Thumbnail image for Web Presence or Website?

Web Presence or Website?

March 30, 2009

Thought provoking post and comments on Kevin O’Keefe’s “Real Lawyers Have Blogs” blog on whether a law firm needs a website. You can read my thoughts on the topic there too.

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Thumbnail image for 100%. That’s a lot.

100%. That’s a lot.

March 28, 2009

We were certainly of the opinion that law firm websites matter when we created the Law Firm Web Presence Index™ and the response from law firm marketers since we began publishing has helped confirm that thought. But recent survey by Wicker Park Group of the web habits of general in-house counsel provides even more definitive [...]

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Thumbnail image for Thought Leadership on Thought Leadership

Thought Leadership on Thought Leadership

March 23, 2009

Rob Leavitt at “Reputation to Revenue” has a couple of great posts on thought leadership. I couldn’t make the points any better than Rob does, so I heartily recommend you head on over… Thought Leadership IS Business Development, or at least it can be Stress Test for Thought Leadership: Are you ready?

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Thumbnail image for Muzeview Webcast: Measuring & Managing Your Law Firm’s Web Presence

Muzeview Webcast: Measuring & Managing Your Law Firm’s Web Presence

March 10, 2009

Learn more about Muzeview’s Law Firm Web Presence Index™ including real-world examples of how to improve the effectiveness of your firm’s online presence. Paul Gladen, President of Muzeview Research LLC, and Joe Walsh, Principal at Greenfield/Belser Ltd, will explore the increasingly critical role that a firm’s website and other online activities play in marketing and [...]

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Thumbnail image for Shifts and Adaptations: A Q&A for Professional Services Firms

Shifts and Adaptations: A Q&A for Professional Services Firms

March 4, 2009

I recently had the opportunity to contribute to a Q&A for Georgian Bank’s News publication. The Q&A focuses on how professional services firms can adapt to the current economic environment. The article also includes great insights and advice from our good friend Andrew Dietz over at Creative Growth Group. Download and read the article from [...]

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Evaluating Your Firm’s Web Presence Index™ Score

February 27, 2009

We believe the Muzeview Web Presence Index™ is an important and useful indicator of the strength of a firm’s web presence. The index can act as a rallying point for an ongoing process of objective setting, marketing activity and measurement and analysis of marketing results. Firms should develop and measure their web presence in the [...]

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Thumbnail image for Muzeview’s January 2009 Law Firm Web Presence Index™ Rankings show firm size is no barrier to online success

Muzeview’s January 2009 Law Firm Web Presence Index™ Rankings show firm size is no barrier to online success

February 26, 2009

Muzeview LLC, a competitive intelligence services provider working with professional services firms, has released its January 2009 Muzeview Law Firm Web Presence Index™, ranking different law firms against one another according to the strength of their presence on the World Wide Web. The updated index includes figures for the full AmLaw 100 for the first [...]

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The Missed Opportunity of Industry Specific Marketing

February 2, 2009
Thumbnail image for The Missed Opportunity of Industry Specific Marketing

Muzeview research shows that law, accounting and consulting firms are missing the opportunity to deliver industry focused insights on the economic crisis. 56% of all marketing communications and thought leadership material on the economic crisis is non-industry specific and the majority of industry specific content is focused on the financial services sector.  Other industries are [...]

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Muzeview’s new Law Firm Web Presence Index™ shows smart web strategy allows law firms to punch above their weight

January 14, 2009

Muzeview LLC, a competitive intelligence services provider working with professional services firms, has released its Muzeview Law Firm Web Presence Index™ for December 2008, ranking different law firms against one another according to the strength of their presence on the World Wide Web.

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Thumbnail image for The Number 1 Question for Marketing in a Crisis

The Number 1 Question for Marketing in a Crisis

January 11, 2009

In this crisis environment the number one question for professional services firms to ask is: “What are our clients’ needs?” Everything a firm does should flow from answering this question. Here are a few pointers for getting this question answered:

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Thumbnail image for Report Offers Sharp Focus on How Professional Services Firms Can Help Clients Impacted by the Economic Crisis

Report Offers Sharp Focus on How Professional Services Firms Can Help Clients Impacted by the Economic Crisis

October 16, 2008

Significant opportunities exist for professional services firms with the ability to quickly adapt to current volatile market conditions. But opinions on how to do that are rife. A new report from Muzeview helps cut through the chatter. More than 50% of the world’s leading professional services firms (PSFs) have offered analysis and insights on the [...]

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Economic Crisis Mind-Share

September 15, 2008

How are Professional Service Firms addressing the economic downturn and helping clients who are facing severe financial difficulties? The PracticeView chart below shows the numebr of economic crisis related marketing articles and other activity generated by professional services firms since September 2008.

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How To Increase Your Recruiting Power in the Digital Age

June 15, 2007

For professional services firms, attracting and retaining talent is a critical issue – and if recent conversations are anything to go by, it’s the number one issue in CPA firms right now. In April, I co-authored, with Dr. Teresa Beed of the University of Montana, an article in the Journal of Accountancy on the importance [...]

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The New Professional Services Firms?

June 15, 2007

First off – apologies for the radio silence here in the last few months – it’s just been way too busy to blog. Hopefully some semblance of regular blogging will be achieved over the next few weeks. So to get things re-booted, so to speak, have you noticed how some pretty major mainstream product and [...]

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Are you selling time?

January 11, 2007

Matt Homann of “the [non] billable hour” blog nails the billable hour issue: “Ask your clients what they are buying from you. If they answer “time,” then by all means continue to sell it. If they answer something else (and it will be something else), learn to sell that instead.” Enough said.

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More on the client service experience

January 11, 2007

In last months newsletter I highlighted the importance of the client service experience for professional service firms – it’s arguably of equal or greater importance than your technical “experience” (unless your experience is particularly unique). A couple of recent items reinforce this message. First this article from accountingweb which runs through the reasons why clients [...]

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Managing the Matrix

January 3, 2007

Booz Allen has just published an interesting article “The Matrix Reloaded – The Multi-Axis Organization as Key to Competitive Advantage” which looks at how Consumer Packaged Goods businesses should manage the matrix of geography, brand/category and function. A lot of the analysis in the article is I believe just as relevant to managing the matrix [...]

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Trends in Professional Services: Architects Part 5

November 15, 2006

Here’s the final part of our interview with Cliff Moser Chief Innovation Officer: How different do you think the profession will be in ten years time? Cliff Moser:The practice of architect statistics are as follows: 130,000 Licensed Architects in U.S. 15,000 Architectural Firms $26 Billion in Annual Fees 30% Billings for Government 60% Billings for [...]

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Trends in Professional Services: Architects Part 4

November 15, 2006

This is part 4 of our interview with Cliff Moser   Chief Innovation Officer: What have been, or currently are, some of the most significant innovations (or innovators) in the architecture profession?   Cliff Moser: Construction Contracting delivery methods. Typically the profession has packaged its construction documents as Design-Bid-Build -the architect designs and documents the project, [...]

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Trends in Professional Services: Architects – Interview Part 3

November 15, 2006

This is part 3 of our interview  with Cliff Moser   Chief Innovation Officer: How are demographic and cultural trends – e.g. retiring boomers and Gen-Y impacting the profession?   Cliff Moser: At conferences I’ve heard that young professionals today are moving from job to job more frequently. Additionally, a smaller percentage of graduates are [...]

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Trends in Professional Services: Architects – Interview Part 2

November 15, 2006

Here’s part 2 of our interview with Cliff Moser   Chief Innovation Officer: How is technology impacting the profession?   Cliff Moser: The current technological trend is producing drawings through Building Information Modeling (BIM) computer files. For the last twenty years, design and construction drawings have been created using Computer Aided Drafting and Design (CADD) [...]

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Trends in Professional Services: Architects – Interview Part 1

November 15, 2006

Here’s part 1 of our interview  with Cliff Moser   Chief Innovation Officer: How is globalization impacting the profession?   Cliff Moser: One of the most talked about, the outsourcing of drafting services, has been occurring for some time now, but has not taken off as expected. Some US firms utilize their overseas offices to transfer [...]

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Trends in Professional Services: Architects

November 15, 2006

Today on Chief Innovation Officer we’re excited to launch the first of an occasional series of interviews with professionals from across the Professional Services space.  In each interview we’ll look to understand the trends and innovations impacting and shaping different professions.   Our first interview is with Cliff Moser, AIA, a Principal and Regional Technical [...]

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Innovation Agnostics

November 9, 2006

Bruce MacEwen, the brains behind the most excellent law firm blog Adam Smith Esq, makes a number of critical points about innovation (in the context of law firms, but applicable to other professional services firms and beyond). He highlights the need for lots of small ideas rather than “Big” ideas and the importance of failing [...]

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