Does your Firm understand how much importance clients place on industry knowledge and does your firm measure clients’ perceptions of your firm’s industry knowledge and expertise?

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This month, in our continuing series on building and growing industry focused practices, we explore the question of how to assess the strength of your industry practice relative to competitors and best practice professional services firms.

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Leading law firms invest a lot of time and money trying to talk to clients and prospects – in print, online, at conferences and in the media. But being heard can be difficult when everyone is talking at once.

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Our previous post (“Does Industry Focus Matter?”) presented rationale for why we believe industry focus can deliver benefits to both clients and firms. This post addresses question number two in our fifteen question series, “Has the firm made strategic decisions about which industries to target and focus on?”

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Thumbnail image for Does Industry Focus Matter?

Does Industry Focus Matter?

August 8, 2011

Does industry focus matter for professional services firms? Research suggests it matters greatly to clients and that can result in payoffs for firms that develop a strong industry focus.

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How Industry Focused is Your Firm?

June 20, 2011

Most professional services firms will make a claim to being industry focused. Their websites will list the industries they serve, may identify industry practice leaders and experts and feature industry focused thought leadership and events.

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Survey – Social Media in Professional Services

June 20, 2011

I know that social media remains a hot topic for professional services firms. A good friend, and former colleague of mine, Tim Haveron Jones, is currently running a “Social Media in Professional Services” survey, via his blog “The Masala Principle“. Tim is based in the UK and has held marketing and business development roles with [...]

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Thumbnail image for Hot Topic: Class Action Waivers: AT&T Mobility LLC v. Concepcion (May 2011)

Hot Topic: Class Action Waivers: AT&T Mobility LLC v. Concepcion (May 2011)

June 20, 2011

On April 27, 2011, the Supreme Court of the United States ruled that consumers are bound by arbitration clauses barring class actions, preempting California state law. This judgment is being met with mixed reactions across the corporate and legal world.

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Thumbnail image for Hot Topics: Japanese Disaster Recovery (April 2011)

Hot Topics: Japanese Disaster Recovery (April 2011)

May 10, 2011

Hot Topic briefing that examines the global impact on supply chains from the earthquake and tsunami that struck Japan on March 11, 2011.

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What’s Your Elevator Question?

April 15, 2011

What questions are you asking your clients and prospects?

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Thumbnail image for Ouch! Bad News for Law Firm Alerts & Newsletters

Ouch! Bad News for Law Firm Alerts & Newsletters

January 20, 2011

Are Law Firm Alerts and Newsletters falling on deaf ears?

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Thumbnail image for Missed Opportunities – Squeezing More Value Out of Your Marketing Activities

Missed Opportunities – Squeezing More Value Out of Your Marketing Activities

January 19, 2011

A little additional work can drive far greater returns for firm marketing outputs and activities.

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Thumbnail image for Understanding Client & Prospect Issues & Preferences

Understanding Client & Prospect Issues & Preferences

January 18, 2011

The folks at ITSMA have shared a simple and powerful example from GE Healthcare of the power of understanding what issues clients and prospects are focused on and how they want to engage around those issues when it comes to thought leadership marketing. It can be challenging trying to figure out which issues to focus [...]

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The Case for Video

January 17, 2011

The case for using video in professional services marketing just received a shot in the arm from Google and Forbes Insights.  A survey of 300 Senior Executives found the following: Video is becoming a critical information source for senior executives. More than 80% said they are watching more online video today than they were a year [...]

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What Do You Know?

January 17, 2011

At the heart of effective marketing for professional services firms is showcasing your (or your firm’s) expertise as it relates to issues and challenges that clients and prospects are grappling with. What better way to do that than to share your knowledge in answering real questions from real business people? Kevin O’Keefe discusses the opportunity that [...]

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Thumbnail image for Thought Leadership Best Practices: #1 – Start With Market Intelligence

Thought Leadership Best Practices: #1 – Start With Market Intelligence

March 14, 2010

Common Practice #1 Publish thought leadership based on practitioner suggestions Best Practice #1 Develop thought leadership informed by market intelligence Have you ever encountered a situation where the decision to mobilize marketing resources, and spend significant marketing dollars on a thought leadership initiative has been based on nothing more than one individuals suggestion, idea (or [...]

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Thumbnail image for Real World Clients Are Looking For You In The Digital World

Real World Clients Are Looking For You In The Digital World

March 4, 2010

If you have ever wondered whether professional services buyers really use the web to help determine which firms and professionals to work with, then look no further than the  recent webcast from The Brand Research Company and Greenfield Belser on “Finding & Choosing Professionals on the Web” (you can watch a recording of the webcast [...]

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Thumbnail image for Thought Leadership Defined…..or not.

Thought Leadership Defined…..or not.

February 22, 2010

Tim Parker at The Bloom Group points out that Gartner have finally woken up to thought leadership – but have got the definition wrong: Gartner defines thought leadership as: “The giving—for free or at a nominal charge—of information or advice that a client will value so as to create awareness of the outcome that a [...]

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Social Media & Marketing ROI

February 17, 2010

Social Media is a hot topic in professional services marketing.  And ROI is a hot potato in marketing, period. Put the two together and you end up with burning questions like “What’s the ROI of Social Media?” Michelle Golden argues, skilfully, that it’s the wrong question.  You should focus on the ROI of marketing initiatives. [...]

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Web Presence Matters

February 15, 2010

Our friends Burkey Belser and Sue Allison over at Greenfield Belser & The Brand Research Company will be presenting research results on how professional services buyers use the web to inform their decisions about which professional services firms to work with. If, like us, you think your firms web presence matters we’re sure this webinar [...]

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Thumbnail image for Teach Clients & Prospects to Hire You

Teach Clients & Prospects to Hire You

February 12, 2010

If an educated consumer is your best customer (as one New York retailer likes to say), Wilson Sonsini’s recent launch of its online CLE program (hat tip “Strategic Legal Technology“) is a clever move. Certainly making your clients look smart is something they are likely to thank you for.  Demonstrating your expertise in the process [...]

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Thumbnail image for “Now Starring…”. Professional Services Joins The Media Business

“Now Starring…”. Professional Services Joins The Media Business

January 10, 2010

Lawyers. Accountants. Consultants. They’re professionals. They’re smart. Their expertise is important, but their work is often done behind the scenes; helping clients make tough decisions and navigate complex issues. At least, until they woke up one morning and discovered they’re in the media business. Okay, they’re not polishing their dance routine for American Idol, or [...]

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Thumbnail image for Rising Health Care ….. Coverage

Rising Health Care ….. Coverage

January 10, 2010

We all know about rising Health Care costs, but that’s not the only aspect of Health Care on the rise as our chart above shows. Our PracticeView data shows the upward trend in discussion of Health Care policy issues by leading law, accounting and consulting firms during 2009. Of particular note is the increased participation [...]

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Thumbnail image for Chris Aitken Joins Muzeview Research

Chris Aitken Joins Muzeview Research

January 1, 2010

Muzeview Research, a leading provider of market and competitive intelligence to professional services firms, announced today that Christopher Aitken has joined the firm as a Partner. Aitken, a leading expert on professional service firms, will look to expand Muzeview’s product offerings and enhance the Firm’s capabilities to meet client needs.

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Thumbnail image for "Thought Leadership" Muddies the Water for Thought Leadership

"Thought Leadership" Muddies the Water for Thought Leadership

October 19, 2009

Chris Koch over at ITSMA (the IT Services Marketing Association) suggests that “Thought Leadership is Dead“. While I wouldn’t go that far (indeed many professional services firms are still producing high quality, research based content that would meet the standard of thought leadership) I certainly agree that the term “thought leadership” has been used and [...]

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Thumbnail image for “Page Not Found” – Is your website costing you client leads?

“Page Not Found” – Is your website costing you client leads?

June 2, 2009

We spend a lot of time on law firm and other leading professional services firms websites as part of our research activities. During our online travels we’ve noted some relatively basic issues from the “user” perspective that at best are putting firms in a bad light and at worst are losing those firms potentially high [...]

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Thumbnail image for It’s 10am. Do you know who’s talking to your clients?

It’s 10am. Do you know who’s talking to your clients?

May 27, 2009

It’s every professional’s nightmare, the frightening thought that your client is talking with a professional from an arch-rival firm. The last thing you want is some other attorney, consultant or CPA telling your clients (or your targets for that matter) just how their firm’s expertise, insights and services can help solve the client’s number one [...]

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Thumbnail image for Llesiant Partners with Muzeview to Provide One-Stop Access to the World's Best Management Thinking

Llesiant Partners with Muzeview to Provide One-Stop Access to the World's Best Management Thinking

May 26, 2009

Llesiant, the technology leader in on-demand executive intelligence, and Muzeview, a competitive intelligence and research firm for professional service companies, today announced they had joined forces to create the most extensive and easily-navigated knowledge base of thought leadership from top management experts, journalists, and commentators around the globe.

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Thumbnail image for Muzeview’s March 2009 Law Firm Web Presence Index™ shows law firms need to work to stay visible

Muzeview’s March 2009 Law Firm Web Presence Index™ shows law firms need to work to stay visible

April 29, 2009

Law firms need to keep on the ball with their Web visibility strategy, constantly finding ways to attract eyeballs to their Web sites, and to keep in the swim of discussions on blogs and social media sites. That’s the conclusion from Muzeview LLC, a competitive intelligence services provider based in Montana that works with professional services firms.

Muzeview released its March 2009 Muzeview Law Firm Web Presence Index™, ranking the AmLaw 100 law firms against one another according to the strength of their presence on the World Wide Web.

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Thumbnail image for West LegalEdcenter® Webcast – Beyond Client Satisfaction: How to Achieve Client Loyalty and Competitive Advantage

West LegalEdcenter® Webcast – Beyond Client Satisfaction: How to Achieve Client Loyalty and Competitive Advantage

April 15, 2009

Paul Gladen, President of Muzeview will be co-presenting with Ed Wertzberger, Managing Director of RevNew Group, on principles and practices that can move client relationships beyond client satisfaction to achieve client loyalty and competitive advantage.

Date/Time: April 15, 2009 at 9.30am PDT / 12.30pm EDT

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Thumbnail image for Muzeview’s February 2009 Law Firm Web Presence Index™ shows search engine positioning and site stickiness win the day

Muzeview’s February 2009 Law Firm Web Presence Index™ shows search engine positioning and site stickiness win the day

April 1, 2009

Muzeview Research LLC, a competitive intelligence services provider working with professional services firms, has released its February 2009 Muzeview Law Firm Web Presence Index™, ranking the AmLaw 100 law firms against one another according to the strength of their presence on the World Wide Web. The Index, which is updated monthly, once again shows a [...]

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Web Presence or Website?

March 30, 2009

Thought provoking post and comments on Kevin O’Keefe’s “Real Lawyers Have Blogs” blog on whether a law firm needs a website. You can read my thoughts on the topic there too.

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Thumbnail image for 100%. That’s a lot.

100%. That’s a lot.

March 28, 2009

We were certainly of the opinion that law firm websites matter when we created the Law Firm Web Presence Index™ and the response from law firm marketers since we began publishing has helped confirm that thought. But recent survey by Wicker Park Group of the web habits of general in-house counsel provides even more definitive [...]

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Thought Leadership on Thought Leadership

March 23, 2009

Rob Leavitt at “Reputation to Revenue” has a couple of great posts on thought leadership. I couldn’t make the points any better than Rob does, so I heartily recommend you head on over… Thought Leadership IS Business Development, or at least it can be Stress Test for Thought Leadership: Are you ready?

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Thumbnail image for Muzeview Webcast: Measuring & Managing Your Law Firm’s Web Presence

Muzeview Webcast: Measuring & Managing Your Law Firm’s Web Presence

March 10, 2009

Learn more about Muzeview’s Law Firm Web Presence Index™ including real-world examples of how to improve the effectiveness of your firm’s online presence. Paul Gladen, President of Muzeview Research LLC, and Joe Walsh, Principal at Greenfield/Belser Ltd, will explore the increasingly critical role that a firm’s website and other online activities play in marketing and [...]

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Thumbnail image for Shifts and Adaptations: A Q&A for Professional Services Firms

Shifts and Adaptations: A Q&A for Professional Services Firms

March 4, 2009

I recently had the opportunity to contribute to a Q&A for Georgian Bank’s News publication. The Q&A focuses on how professional services firms can adapt to the current economic environment. The article also includes great insights and advice from our good friend Andrew Dietz over at Creative Growth Group. Download and read the article from [...]

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Evaluating Your Firm’s Web Presence Index™ Score

February 27, 2009

We believe the Muzeview Web Presence Index™ is an important and useful indicator of the strength of a firm’s web presence. The index can act as a rallying point for an ongoing process of objective setting, marketing activity and measurement and analysis of marketing results. Firms should develop and measure their web presence in the [...]

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Thumbnail image for Muzeview’s January 2009 Law Firm Web Presence Index™ Rankings show firm size is no barrier to online success

Muzeview’s January 2009 Law Firm Web Presence Index™ Rankings show firm size is no barrier to online success

February 26, 2009

Muzeview LLC, a competitive intelligence services provider working with professional services firms, has released its January 2009 Muzeview Law Firm Web Presence Index™, ranking different law firms against one another according to the strength of their presence on the World Wide Web. The updated index includes figures for the full AmLaw 100 for the first [...]

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The Missed Opportunity of Industry Specific Marketing

February 2, 2009
Thumbnail image for The Missed Opportunity of Industry Specific Marketing

Muzeview research shows that law, accounting and consulting firms are missing the opportunity to deliver industry focused insights on the economic crisis. 56% of all marketing communications and thought leadership material on the economic crisis is non-industry specific and the majority of industry specific content is focused on the financial services sector.  Other industries are [...]

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Muzeview’s new Law Firm Web Presence Index™ shows smart web strategy allows law firms to punch above their weight

January 14, 2009

Muzeview LLC, a competitive intelligence services provider working with professional services firms, has released its Muzeview Law Firm Web Presence Index™ for December 2008, ranking different law firms against one another according to the strength of their presence on the World Wide Web.

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